Shipping Policy & Process
We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. You will only be charged for the items that are shipped, along with applicable shipping and tax rates.
Once your order has shipped, you will receive a Shipping Confirmation email.
We only ship during business days and do not ship on Saturdays, Sundays or holidays.
We require between 3-5 working days on average to fulfill your order and some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues. Orders are shipped out for delivery as soon as the stock availability is confirmed.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners' locations.
Deliveries
Once your order is shipped, depending on your country or region, estimated delivery time is between 1 to 5 business days. Specific delivery dates are not provided nor guaranteed.
Do you offer free shipping?
Yes, we offer free shipping for US orders totaling $91 and above. Additional products and services may provide free-shipping.
What shipping carriers do you use?
We use the United States Postal Service, First Mile, FedEx, and UPS. To keep shipping rates down, we compare costs between these carriers and ship in the most efficient way.
Do you offer expedited shipping options?
Yes, we do currently offer expedited shipping in the USA only and the associated costs are the sole responsibility of the buyer. We strive to process and deliver orders promptly within our standard shipping timeframe.
What should I do if my order hasn't arrived within the estimated delivery time?
If your order hasn't arrived within the estimated delivery time, here's what you can do:
Check Tracking Information: Take a quick look at the tracking details provided for your order to see if there are any updates or delays with the delivery.
Contact the Carrier: If the tracking information doesn't offer clarity or indicates an issue, don't hesitate to reach out directly to the shipping carrier. They're usually able to provide more insight into the status of your package and can help you out.
Keep in mind that sometimes, unexpected hiccups like weather conditions or logistical challenges can cause occasional delays. It's part of the shipping adventure, but we're here to support you through it!
Can I change my shipping address after my order has been shipped?
Unfortunately, once your order has been shipped, we are unable to change the shipping address. We advise you to double-check the accuracy of your shipping address before finalizing your order to avoid any issues with delivery. If you encounter any problems with your shipping address, please reach out to our customer support team at team@trytrendi.com as soon as possible, and we'll do our best to assist you further.
Do you ship to PO Boxes within the US?
Yes! We ship to PO Boxes addresses within the US.
Can I order from TryTrendi from outside the US?
Not today. Currently, we only support product sale and shipment to the US.
My tracking information says my package was delivered but I haven't received it.
If your tracking information indicates that your package has been delivered but you haven't received it, don't worry! Sometimes, carriers mark packages as delivered a little early. Here's what you can do:
Double-check the delivery address to ensure it was correct.
Look around your property, as carriers sometimes leave packages in inconspicuous spots.
Check with neighbors, household members or your Property Manager in case they accepted the delivery on your behalf.
Contact the carrier directly to inquire about the delivery status.
If you still can't locate your package, reach out to our customer support team at team@trytrendi.com, and we'll assist you further in resolving the issue.